Return & Refund Policy
30-Day Money-Back Guarantee
We stand behind every ChillBuddy™ mat. If you're not 100% satisfied, we'll make it right — no complicated process, no hassle.
✅ What's Covered
- Item arrived damaged or defective → Full refund or free replacement, no return needed.
- Wrong item received → Full refund or correct item sent immediately.
- Not satisfied with the product → Return within 30 days for a full refund.
❌ What's Not Covered
- Returns requested after 30 days of delivery.
- Items with damage caused by misuse, chewing, or improper washing.
- Items without original packaging (for change-of-mind returns).
📋 How to Request a Return
- Email us at support@chillbuddy.com with your order number and reason for return.
- Our team will respond within 24 hours with instructions.
- Ship the item back using the address we provide (return shipping is the customer's responsibility for change-of-mind returns).
- Once we receive and inspect the item, your refund will be processed within 3–5 business days.
💰 Refund Timeline
| Reason | Refund Type | Processing Time |
|---|---|---|
| Damaged / Defective | Full Refund (no return needed) | 3–5 business days |
| Wrong Item | Full Refund or Replacement | 3–5 business days |
| Change of Mind | Full Refund (item returned) | 3–5 days after receipt |
📧 Contact Us
Email support@chillbuddy.com — Mon–Fri, 9AM–6PM EST.