Shipping Policy
Free Shipping on Every Order
At ChillBuddy™, we believe getting your pet comfortable shouldn't cost extra. That's why we offer free standard shipping on all orders — no minimum required.
📦 Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or US public holidays are processed the next business day.
🚚 Delivery Timeframes
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 4–12 Business Days | FREE |
| Expedited Shipping (US) | 4–7 Business Days | $9.99 |
📍 Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package at any time using the link in your email or by visiting our Track My Order page.
⚠️ Important Notes
- Delivery times are estimates and may vary during peak seasons.
- ChillBuddy™ is not responsible for delays caused by weather or carrier issues.
- Please ensure your shipping address is correct at checkout.
📧 Questions?
Contact us at support@chillbuddy.com — we respond within 24 hours, Mon–Fri.